- Zendesk is used as one of our main platforms to manage our customer interaction.
- It is used to organize our customer inquiries into tickets, which allows us to track, assign and manage them effectively.
- Zendesk integrates with various communication channels, enabling us to receive and respond to customer inquiries from different platforms.
- It also has reporting tools to track key customer metrics, monitor agent performance and gain insights to customer satisfaction.
- Chat GPT has also been integrated to allow professional responses by eliminating grammar and spelling errors. It provides enhanced customer experience, and it is less time-consuming.