Letter | Small Description | Method | Automatic Diary |
ADDACS.DOC | Cancellation notice following direct debit mandate being cancelled | Email | SK diary is set for 3 days. |
CERT.DOC | Certificate enclosed | Email | No |
CHASE.DOC | Information request | Email | No |
CONFRM.DOC | Validation is complete confirmed. | Email | No |
CRSGO.DOC | Debt being sent to CRS | Email | No |
DD1.DOC | DD Default Notice of cancellation should the DD not be successful. | Email | SK diary is set for 5 days after re-app date. |
DEBT2.DOC | Chasing o/s after cancellation/debt collection | Email | Ab diary is set for 7 days. |
DEBTD.DOC | Confirmation of payment taken to reduce the o/s still owed following cancellation/debt collection | Email | Follow up diary required |
DEBTC.DOC | Confirmation of payment taken to clear o/s | Email | No |
FREEFO.DOC | Free Type | Email | No |
NCB.DOC | NCB Proof | Email | No |
RTA.DOC | Notice of Cancellation | Email | SK diary is set for 7 days. |
PAY.DOC | Chasing o/s on a live policy | Email | Follow up diary required |
MTA.DOC | Mid Term Adjustment Confirmation | Email | No |
POLCNX.CLI | Cancellation Confirmation following Client's request | Email | If O/S AB diary is set for 1 day. |
POLCNX.RTA | Cancellation Confirmation following RTA | Email | If O/S AB diary is set for 1 day. |
POLCNX.REB | Cancellation Confirmation following Rebroke | Email | If O/S AB diary is set for 1 day. |
POLCNX.VOI | Cancellation Confirmation following Voidance | Email | If O/S AB diary is set for 1 day. |
BACSC.REC | Receipt of a payment to clear o/s | Email | No |
BACSD.REC | Receipt of a payment to reduce o/s | Email | Follow up diary required |
TELEC.REC | Receipt of a payment to clear o/s | Email | No |
TELED.REC | Receipt of a payment to reduce o/s on live policy | Email | Follow up diary required |
INVOIC.DOC | Invoice confirmation | Email | No |
R3.DOC | Refund via Cheque | Email | No |
R1.DOC | Refund via Card | Email | No |
R2.DOC | Refund via Bacs | Email | No |
R4.DOC | Refund via CHAPS | Email | No |
SALES.DOC | Quote | Email | No |
SALES.DOC | Set Up | Email | No |
WEBCNX.DOC | Web validation cancellation confirmation | Internal | No |
KICKED.DOC | Removed from dialler | Internal | No |
NSWEB.DOC | Can't Add Value NS Referral | Internal | No |
INVITE.DOC | Renewal invite | Email | No |
NONINV.DOC | No invite offered | Email | No |
RENRMD.DOC | Renewal reminded | Email | No |
RENWRN.DOC | Renewal lapse warning | Email | No |
LAPSE.DOC | Lapsed | Email | No |
RENDEC.DOC | Auto renewal payment decline | Email | No |
RENPOL.DOC | Renewed policy | Email | No |
RENREQ.DOC | Renewal requoted | Email | No |
RENWEB.DOC | Renewal web validation | Internal | No |
GAP.DOC | Gap policy Sold | Email | No |
OPEX.DOC | Upsold optional extra | Email | No |